Frequently Asked Questions

Last Updated: 2 September 2026

1. How long does delivery take?
Orders are typically processed within 1–3 business days. After dispatch, estimated delivery times are shown in our Shipping Policy. Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control.

2. What is the order cut-off time?
Orders placed before 4:00 PM (GMT/BST) on business days will normally begin processing the same business day. Orders placed after this time, or on weekends or public holidays, will begin processing on the next business day.

3. Is shipping free?
Yes. We offer free standard shipping on all orders within the United Kingdom.

4. Which courier will deliver my order?
We work with trusted delivery partners. The courier used may vary depending on your location and the fulfilment requirements of your order. Tracking information will be provided once available.

5. Can I track my order?
Yes. Once your order has been dispatched, you will receive an email containing your tracking information. Please allow some time for the tracking information to become active.

6. Where do you ship to?
We currently ship to customers within the United Kingdom. For more information, please see our Shipping Policy.

7. What should I do if my order is delayed?
If your order has exceeded the estimated delivery timeframe, please check your tracking information first. If you still require assistance, contact us at info@cevelle.com with your order number.

8. Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible at info@cevelle.com. If your order has already been processed or dispatched, cancellation before delivery may no longer be possible. Your statutory cancellation rights after receiving your order are not affected.

9. What should I do if I receive a damaged, defective or incorrect item?
Please contact us at info@cevelle.com as soon as possible and include your order number, a description of the issue and, where helpful, clear photographs. We will review the issue and arrange an appropriate solution in accordance with your statutory rights.

10. What is your return policy?
You have a 14-day statutory right to cancel eligible online purchases after receiving your order. In addition, Cevelle offers a 30-day return period as set out in our Return & Refund Policy. Please review our Return & Refund Policy for the complete conditions, exclusions and return instructions.

11. Do you have any questions?
Our customer support team is happy to help. You can contact us at info@cevelle.com or through our Contact page.