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Privacy Policy

Last Updated: 2 September 2026

This Privacy Policy describes how Cevelle ("Cevelle", "we", "us", or "our") collects, uses, stores, and discloses your personal information when you visit cevelle.com (the "Site"), use our services, make a purchase, or otherwise communicate with us through the Site (collectively, the "Services").

In this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, a website visitor, or another individual whose personal information is processed in connection with our Services.

Please read this Privacy Policy carefully.

Who We Are and Data Controller

Cevelle is the data controller responsible for the personal information processed through the Services.

  • Store name: Cevelle

  • Company name: JvHEcom (sole proprietorship / eenmanszaak, Netherlands)

  • Chamber of Commerce (KVK) number: 97908282

  • VAT number: NL005297557B82

  • Email: info@cevelle.com

  • Phone: +31 6 33 02 63 45

  • Address: Blauwe Zegge 19, 2498 EW The Hague, Netherlands

As we offer goods and Services to customers in the United Kingdom, we process personal data in accordance with applicable privacy and data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as well as the EU General Data Protection Regulation (EU GDPR) where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, regulatory, or other legitimate reasons.

When we make changes, we will post the updated Privacy Policy on the Site and update the "Last Updated" date at the top of this page. Where required by applicable law, we will take additional steps to notify you of material changes.

Collection and Use of Your Personal Information

To provide our Services, we collect and process personal information about you from various sources.

The information we collect depends on how you interact with us and the Services.

In addition to the specific purposes described below, we may use your personal information to communicate with you, provide and improve the Services, comply with our legal obligations, enforce applicable terms and policies, prevent fraud, and protect the rights, property, and safety of Cevelle, our customers, and others.

Personal Information We Collect

"Personal information" or "personal data" means information relating to an identified or identifiable individual.

1. Information You Provide Directly

Depending on how you use the Services, you may provide us with information including:

  • Contact details: such as your name, postal address, telephone number, and email address.

  • Order information: such as your name, billing address, delivery address, payment confirmation, email address, telephone number, and details relating to products you purchase.

  • Account information: such as your username, password, and other account or security-related information where account functionality is available.

  • Customer support information: information you provide when contacting us, for example by email, through a contact form, or through another customer service channel.

  • Marketing preferences: such as whether you have agreed to receive promotional communications from us.

2. Information About Your Use of the Services

We may automatically collect certain information about your interaction with the Services ("Usage Data") through cookies, pixels, tags, and similar technologies.

This information may include:

  • Device information.

  • Browser type and settings.

  • Network connection information.

  • IP address.

  • Information about how you access and navigate the Site.

  • Pages and products you view.

  • Referring website or source.

  • Information about your interactions with our advertisements or communications.

For more information about our use of cookies, please see the Cookies section below.

3. Information Received From Third Parties

We may also receive personal information about you from third parties that help us operate our business and provide the Services.

These may include:

  • E-commerce and technology providers: including Shopify and other providers that support the operation of our Site.

  • Payment processors: which process payment information required to complete your purchase, such as card information and billing details. Cevelle does not store your full payment card number itself.

  • Delivery, supplier, and fulfilment partners: which help us prepare and deliver orders.

  • Analytics and advertising providers: which may collect information through cookies, pixels, web beacons, and similar technologies, subject to applicable consent requirements.

  • Other service providers: that provide services such as hosting, fraud prevention, customer support, analytics, and communications.

How We Use Your Personal Information and Our Lawful Bases

Under the UK GDPR, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we process your personal information for the following purposes and on the following lawful bases:

Providing the Services

We use your personal information to:

  • Process and manage your orders.

  • Process payments.

  • Arrange fulfilment and delivery.

  • Send order confirmations and delivery updates.

  • Manage returns, refunds, cancellations, and exchanges.

  • Provide account functionality where available.

  • Provide customer support.

Lawful basis: Performance of a contract with you or taking steps at your request before entering into a contract.

Marketing and Advertising

Where permitted, we may use your personal information to send you information about products, offers, promotions, or other marketing communications.

We may also use information collected through advertising technologies to measure advertising performance or provide more relevant advertising, where you have provided any consent required by law.

Lawful basis: Your consent where consent is required, or our legitimate interests where applicable and permitted by law, such as marketing similar products to existing customers.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Security and Fraud Prevention

We may process personal information to:

  • Detect, investigate, and prevent fraudulent transactions.

  • Protect the Site and our systems.

  • Prevent malicious or unlawful activity.

  • Protect our customers and our business.

Lawful basis: Our legitimate interests in protecting our business, customers, Services, and systems.

Customer Support and Communication

We process your personal information to respond to questions, requests, complaints, and other communications and to maintain our relationship with you.

Lawful basis: Performance of a contract where the communication relates to your order or Services, and our legitimate interests in operating our business and providing customer support.

Legal and Regulatory Compliance

We may process and retain personal information where necessary to comply with legal obligations, including accounting, taxation, consumer protection, regulatory, and other applicable requirements.

Lawful basis: Compliance with a legal obligation.

Cookies and Similar Technologies

Like most online stores, we use cookies and similar technologies to operate the Site, remember preferences, understand how visitors use the Site, and improve our Services.

Cookies that are strictly necessary for the operation of the Site may be used without consent where permitted by law.

Non-essential cookies and similar technologies, including certain cookies used for analytics, advertising, personalisation, and performance tracking, are used only where any consent required under applicable UK law has been obtained.

Where available, you can manage or withdraw your cookie consent through the cookie settings on the Site.

You may also be able to block or delete cookies using your browser settings. Please note that blocking certain cookies may affect the functionality or performance of the Site.

Disclosure of Personal Information

We may disclose your personal information to third parties where reasonably necessary to operate our business and provide the Services.

These third parties may include:

  • Service providers: including providers of IT infrastructure, hosting, e-commerce services, payment processing, analytics, fraud prevention, customer support, and other operational services.

  • Payment providers: to securely process payments and prevent fraud.

  • Suppliers and fulfilment partners: to process, prepare, and dispatch your order.

  • Delivery and logistics providers: to deliver your order to the address you provide.

  • Advertising and analytics providers: where permitted by law and subject to applicable consent requirements.

  • Professional advisers: such as accountants, lawyers, insurers, and other professional service providers where necessary.

  • Authorities and other third parties: where disclosure is required by law, regulation, legal process, or a valid governmental request.

We may also disclose information in connection with a merger, acquisition, restructuring, insolvency, sale of assets, or another corporate transaction, where permitted by law.

We do not sell your personal information.

International Transfers of Personal Information

Cevelle is operated by JvHEcom, which is established in the Netherlands. We also use suppliers, fulfilment partners, technology providers, and other service providers that may be located in countries outside the United Kingdom and European Economic Area, including countries in Asia.

As a result, your personal information may be transferred to, stored in, or processed in countries outside the United Kingdom.

Where personal information is transferred outside the UK, we take appropriate steps as required by applicable data protection law to ensure that your information receives an adequate level of protection.

Depending on the destination and circumstances, these measures may include:

  • Relying on UK adequacy regulations where applicable.

  • Using the UK International Data Transfer Agreement (IDTA).

  • Using the UK Addendum to the European Commission's Standard Contractual Clauses.

  • Using other legally recognised transfer mechanisms and appropriate safeguards.

Where the EU GDPR applies, we may similarly rely on adequacy decisions, Standard Contractual Clauses, or another legally recognised transfer mechanism.

You may contact us at info@cevelle.com if you would like further information about the safeguards we use for international transfers.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing the Services and meeting applicable legal, accounting, tax, regulatory, and reporting requirements.

The applicable retention period depends on the type of information and the purpose for which it is processed.

For example:

  • Order and transaction records may be retained for the period required under applicable accounting and tax laws.

  • Customer service correspondence may be retained for a reasonable period to resolve disputes and maintain records of our communications.

  • Account information may be retained for as long as your account remains active and for an appropriate period afterwards where necessary.

  • Marketing information may be retained until you withdraw your consent, unsubscribe, or object to the relevant processing, subject to any limited information we need to retain to record your opt-out.

When personal information is no longer required, we will delete or anonymise it where appropriate, subject to applicable legal requirements.

Security of Your Personal Information

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You are responsible for keeping any account credentials confidential and should not share your password or other access information with others.

Third-Party Links

The Site may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites or services.

If you follow a link to a third-party website, we recommend reviewing that third party's privacy policy before providing personal information.

Children's Information

Our Services are intended for a general adult audience and are not directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided personal information to us inappropriately, please contact us at info@cevelle.com so that we can investigate and, where appropriate, delete the information.

Your Privacy Rights

Under the UK GDPR and Data Protection Act 2018, you may have a number of rights in relation to your personal information.

Subject to applicable legal conditions and exceptions, these may include:

  • Right of access — the right to request confirmation of whether we process your personal information and to receive a copy of that information.

  • Right to rectification — the right to ask us to correct inaccurate personal information or complete incomplete information.

  • Right to erasure — the right to ask us to delete your personal information in certain circumstances.

  • Right to restriction of processing — the right to ask us to restrict how we process your information in certain circumstances.

  • Right to data portability — the right, in certain circumstances, to receive personal information you provided to us in a structured, commonly used, machine-readable format and to have it transferred to another organisation where technically feasible.

  • Right to object — the right to object to certain processing based on legitimate interests.

  • Right to object to direct marketing — you have an absolute right to object to the processing of your personal information for direct marketing purposes.

  • Right to withdraw consent — where we rely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

  • Rights relating to automated decision-making — where applicable, you have rights relating to decisions based solely on automated processing that produce legal or similarly significant effects.

To exercise any of these rights, please contact us at info@cevelle.com.

We may need to request information from you to verify your identity before processing your request.

You will generally not be required to pay a fee to exercise your data protection rights. However, applicable law may allow us to charge a reasonable fee or refuse a request in limited circumstances, for example where a request is manifestly unfounded or excessive.

We aim to respond to valid requests within one month, although applicable law may permit an extension in certain circumstances. If an extension is necessary, we will inform you as required.

Marketing Communications

If you have agreed to receive marketing communications from us, you can withdraw your consent or unsubscribe at any time.

For email marketing, you can use the unsubscribe link included in our promotional emails.

You can also contact us at info@cevelle.com to request that we stop sending marketing communications.

Please note that even if you opt out of marketing communications, we may still send you non-marketing communications where necessary, such as order confirmations, delivery information, customer service messages, or legally required notices.

Complaints

If you have concerns about how we process your personal information, we encourage you to contact us first so that we can try to resolve your concern.

You can contact us at info@cevelle.com.

You also have the right to lodge a complaint with the relevant data protection supervisory authority.

For customers in the United Kingdom, you can contact:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Website: ico.org.uk

As JvHEcom is established in the Netherlands, you may also contact:

Autoriteit Persoonsgegevens
The Netherlands

Website: autoriteitpersoonsgegevens.nl

Contact Information

If you have any questions about this Privacy Policy, our privacy practices, or the way we process your personal information, or if you would like to exercise your privacy rights, please contact us:

  • Store name: Cevelle

  • Company name: JvHEcom (sole proprietorship / eenmanszaak, Netherlands)

  • Chamber of Commerce (KVK) number: 97908282

  • VAT number: NL005297557B82

  • Email: info@cevelle.com

  • Phone: +31 6 33 02 63 45

  • Address: Blauwe Zegge 19, 2498 EW The Hague, Netherlands

  • Customer service hours: Monday to Friday, 8:00 am – 7:00 pm (UK time); Saturday, 8:00 am – 5:00 pm (UK time)

We aim to respond to customer enquiries within 24 hours.