Shipping Policy
Last Updated: 2 September 2026
Here at Cevelle, we place great value on offering a dependable, secure, and transparent delivery service. Our team works continuously to make our fulfilment and delivery process as smooth as possible and to ensure that customers have clear information about when to expect their orders.
SHIPPING OVERVIEW
Below you will find the typical timeframes and costs that apply to our deliveries within the United Kingdom:
- Order Cut-off Time: 4:00 PM UK time
- Handling Time: 1 to 3 business days (Monday – Friday)
- Transit Time: 9 to 17 business days (Monday – Friday)
- Shipping Fee: FREE
- Estimated Total Delivery Time: 10 to 20 business days
Business days are Monday to Friday and exclude UK public holidays.
Please note that delivery times are estimates and cannot always be guaranteed. During busy periods, public holidays, customs processing, or unexpected carrier delays, delivery may take longer than usual.
WHERE WE SHIP
Cevelle currently ships to customers throughout the United Kingdom.
This includes:
- England
- Scotland
- Wales
- Northern Ireland
Shipping is FREE on all UK orders.
Some remote areas may experience slightly longer delivery times depending on carrier availability and local delivery conditions.
WHERE YOUR ORDER SHIPS FROM
Cevelle works with international fulfilment partners, including fulfilment facilities based in Asia. Depending on product availability, your order may therefore be dispatched directly from an international fulfilment location rather than from a UK warehouse.
This allows us to offer a wider selection of products while keeping our prices competitive.
Because some orders travel internationally before reaching the United Kingdom, please take the estimated delivery timeframe of 10 to 20 business days into account when placing your order.
ORDERING PROCESS
In order to keep your data safe and ensure secure handling, we do not take orders over the telephone. Placing an order through our online store is simple:
- Selection: Choose the product you would like to purchase and add it to your shopping basket.
- Checkout: Continue to checkout and either sign in to your account, where available, or proceed as a guest.
- Details: Enter or confirm your delivery and payment information.
- Confirm: Complete your order. You will receive an automatic order confirmation email shortly afterwards.
The applicable order total, including the product price, shipping charges and any taxes collected by us, will be displayed before you complete your purchase.
SHIPPING & TRACKING
Your order will be handled by trusted international and local delivery partners. Depending on the shipment and destination, the final delivery within the United Kingdom may be completed by carriers such as Royal Mail or Evri, or another appropriate delivery partner.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please allow a few days after dispatch for tracking information to begin updating. This is normal for international shipments, as tracking may not update until the parcel reaches the next stage of the delivery network.
SPLIT DELIVERIES
If your order contains multiple products, the items may occasionally be dispatched separately. This means that you may receive more than one parcel and the parcels may arrive on different days.
You will not be charged additional shipping fees if your order is divided into multiple shipments.
IMPORT VAT, DUTIES & CUSTOMS
Some orders are dispatched from outside the United Kingdom and may therefore pass through UK customs.
Where applicable, import VAT, customs duties or other import-related charges may be imposed by UK authorities or the delivery carrier.
If any such charges are payable directly by the recipient, the relevant carrier or authority will normally contact you. These charges are not additional shipping fees charged by Cevelle.
If you have questions about possible import charges for a particular product before ordering, please contact us at info@cevelle.com.
ADDRESS ACCURACY
Please review your delivery address carefully before completing your order.
Cevelle cannot be held responsible for delivery problems caused by incorrect or incomplete address information supplied by the customer.
If you notice an error in your address after placing your order, please contact us as quickly as possible so that we can attempt to correct it before dispatch.
If a delivery fails because an incorrect or incomplete address was supplied, any refund may be reduced by reasonable shipping or handling costs already incurred where permitted by applicable law. If the products need to be shipped again to a corrected address, a new order or additional delivery arrangement may be required.
ADDRESS CHANGES AFTER ORDERING
Do you need to change your delivery address after your order has been placed?
Please contact us immediately at info@cevelle.com.
- If your package has not yet been dispatched: We will do our best to update the delivery address before shipment.
- If your package has already been dispatched: Unfortunately, we cannot guarantee that the delivery address can still be changed once the parcel has been transferred to the carrier.
DELIVERY DELAYS
Although we aim to deliver orders within the estimated timeframe, circumstances outside our reasonable control can occasionally cause delays. These may include customs processing, severe weather, carrier disruptions, public holidays or unusually high order volumes.
If your order has not arrived within 25 business days after receiving your dispatch confirmation, please contact us at info@cevelle.com and include your order number. We will investigate the shipment with the relevant carrier.
Nothing in this Shipping Policy limits or excludes any statutory rights you may have under applicable UK consumer law.
CONTACT INFORMATION
Do you have questions regarding your order or delivery? Our customer service team will be happy to assist you.
Store Name: Cevelle
Company Name: JvHEcom (sole proprietorship / eenmanszaak, Netherlands)
Chamber of Commerce (KVK) Number: 97908282
VAT Number: NL005297557B82
E-mail: info@cevelle.com
Phone: +31 6 33 02 63 45
Address: Blauwe Zegge 19, 2498 EW The Hague, Netherlands
Customer Service Hours:
Monday to Friday: 8:00 AM – 7:00 PM UK time
Saturday: 8:00 AM – 5:00 PM UK time
We aim to respond to your enquiry within 24 hours.