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Payment Policy

Last Updated: 2 September 2026

At Cevelle, providing a secure and straightforward shopping experience is a priority. We understand how important it is to protect your financial information, which is why every transaction made on cevelle.com is handled using industry-standard security measures.

SECURE TRANSACTIONS

To help you shop with confidence, our website uses SSL/TLS encryption across all pages. This encryption protects your personal information, including your address and payment details, while it is transmitted between your browser and our systems, helping prevent unauthorised third parties from accessing it.

Payments are processed securely by regulated third-party payment providers. Cevelle does not see or store your full card number. Our payment providers are PCI DSS compliant, the recognised security standard used throughout the card payments industry.

ACCEPTED PAYMENT METHODS

We offer a range of secure and internationally recognised payment methods. The payment methods available to you will be displayed at checkout before you confirm your order.

We accept:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

  • UnionPay

Availability of individual payment methods may depend on your device, location and payment provider.

CURRENCY

All prices displayed on cevelle.com are shown and charged in pounds sterling (GBP).

If your card or payment method is issued in another currency, your bank or payment provider may apply its own currency conversion rate and/or foreign transaction fees. Any such charges are determined by your bank or payment provider and are not charged by Cevelle.

WHEN YOU ARE CHARGED

Payment is taken when you place your order.

If we are unable to accept your order, for example because an item is unavailable, the payment will be refunded in full.

A contract between you and Cevelle is formed only when we send you confirmation that your order has been dispatched, as further explained in our Terms of Service.

SHIPPING DESTINATIONS & FREE SHIPPING

Cevelle currently ships exclusively to customers within the United Kingdom.

We offer free shipping on all orders delivered within the United Kingdom. No additional standard shipping fee is charged by Cevelle at checkout.

At this time, we do not offer delivery to countries outside the United Kingdom.

For further information about order processing, estimated delivery times and delivery conditions, please refer to our Shipping Policy.

IMPORT VAT AND CUSTOMS CHARGES

Although Cevelle provides free shipping within the United Kingdom, orders may be dispatched from outside the United Kingdom.

Depending on the circumstances of your order, UK import VAT, customs duties or carrier handling charges may apply when your order enters the United Kingdom.

Where applicable, these charges are determined by HM Revenue & Customs (HMRC) and/or the relevant carrier. They are separate from Cevelle's free shipping offer, and Cevelle does not receive any part of these charges.

Please refer to our Shipping Policy for further information regarding international dispatch, customs and import charges.

FAILED OR DECLINED PAYMENTS

If your payment is declined, your order will not be dispatched and no contract will be formed.

Payment declines are generally issued by your bank or payment provider rather than by Cevelle. If your payment is declined, please check that your payment information is correct and that sufficient funds are available.

You may also wish to contact your bank or card provider for further information.

If you require assistance, please contact us at info@cevelle.com.

REFUNDS

Any approved refund will be returned to the original payment method used to place the order.

Processing times may vary depending on your bank or payment provider.

For more information about refund timescales, returns and your statutory consumer rights, please refer to our Return & Refund Policy.

FRAUD PREVENTION

Cevelle and our payment providers may carry out automated security and fraud-prevention checks on transactions.

In some circumstances, we may contact you to verify information relating to your order before it is dispatched.

If we reasonably suspect that an order or transaction may be fraudulent or unauthorised, we reserve the right to cancel the order. Where payment has already been taken for a cancelled order, the payment will be refunded in full.

CHANGES TO THIS POLICY

Cevelle reserves the right to update or amend this Payment Policy when necessary.

We recommend reviewing this page periodically to remain informed about our current payment methods, security measures and payment terms.

CONTACT INFORMATION

If you have any questions regarding payments, transactions or this Payment Policy, please contact us:

Store Name: Cevelle
Company Name: JvHEcom (sole proprietorship / eenmanszaak, Netherlands)
Chamber of Commerce (KVK) Number: 97908282
VAT Number: NL005297557B82 (Netherlands)
Email: info@cevelle.com
Phone: +31 6 33 02 63 45
Address: Blauwe Zegge 19, 2498 EW The Hague, Netherlands

Customer Service Hours:
Monday to Friday: 8:00 am – 7:00 pm (UK time)
Saturday: 8:00 am – 5:00 pm (UK time)

We aim to respond to your enquiry within 24 hours.